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I have two (2) SPX+ units and both show power; however, when I do a factory reset, it does nothing at all.  Do I have two bad units?

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I finally got one of the two units to power up.  I may have one bad power supply; however, now the top two sensor ports are blinking red on and off.  I have link on the Ethernet port, but cannot access the device or ping it.

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AKCPSPX+ Factory reset not working