Hello AKCP Customer,

Thank you for your email on this. For your information we do not provide 24/7 technical support, so normally our team will get back to you within 24 hours after receiving your email. Also, in most cases we are not located in your time zone.

We will gladly help, however we rely on our local dealers/resellers that you purchased our equipment from to assist you directly in your time zone. So, please do try and contact them for urgent or important issues.

Also, please always try to check the technical details on our website using the links below and also our product manuals on our support portal.
https://www.akcp.com/support-center/customer-login/
https://www.akcp.com/forum/
https://www.akcp.com/knowledge-base/sensorprobe-plus-series-knowledge-base/

And if you still need assistance from us, please try and include all of the specific details of your issue. This would include but not limited to the unit or sensor type, the units MAC ID, sensor serial number, the firmware version, error messages, sending of the support file etc.

Kind regards,

AKCP Support Team