SecurityProbe Series Knowledge Base
SecurityProbe Series Knowledge Basecopyright Notices
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How do I configure my securityProbe8-X20 extra dry contacts as opto isolated?
This diagram below is showing you the jumper setting for setting up your dry contact inputs to the opto-isolated setting.
How far can I extend the expansion modules using the CAT5 cable? Is the total run length from the base units or is it between the expansion modules and what is the data transfer rate?
The maximum run length of the expansion modules is 1000 feet. This is not the total run length. This is between the base unit and the expansion modules, or from…
Can I reset my securityProbe 5E back to the factory default settings? If so, how is this done?
Yes, you can reset the securityProbe 5E back to the factory defaults by clicking on the “Clear All User Data and Restore Original Settings” button from the Settings tab >>…
The securityProbe device is not able to send SNMP Traps. What is my problem?
AKCP securityProbe not sending SNMP traps. The destination SNMP TRAP IP is not set the TRAP settings. The community entered is wrong. The firewall is blocking the SNMP TRAP traffic….
I have HP OpenView, but I’m not able to receive the Traps. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address…
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
My AKCP device not sending alerts. This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status”…
Can I use version 400(x) firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports?
Can I use version 400x firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports? Yes, all new firmware that supports the new hardware…
My new securityProbe 5E is running version 385i firmware that does not support the new expansion modules, so I want to migrate to the new firmware that does. Will I lose all my sensor settings if I migrate to the new firmware version 400(x) on the securityProbe?
Loose settings on securityProbe device if update the firmware? No, as long as you leave the sensors connected to the 8 RJ-45 Intelligent sensor ports when migrating to the newer…
What are the differences between the previous generation securityProbe and the new 5th generation securityProbe 5E?
The new securityProbe 5E has all the functionality of the previous generation secuurityProbe, but is faster and expandable. This is what the 4 RJ-45 expansion ports on the front of…
You mention this serial to USB adapter in the last FAQ, what type of adapter should I buy? In other words, what chipset should this adapter have so I can be sure it will work with the new securityProbe 5E and my older serial modems?
Many types of these adapters should work. However, we specifically tested two types of these and found that the models that have these two chipsets pl-2303 and FT232BM worked, so…
I noticed the new securityProbe5E has a jumper in the back, what is this used for?
AKCP securityProbe5E Modbus Jumper – what is it for? That jumper is a 120 ohm switch, as in some cases of Modbus integration 120 ohms is needed on the RS485…
I see that my new securityProbe5E is expandable using these four expansion ports on the front of the unit and these new expansion modules? What types of modules are available?
We offer two types of expansion modules. The first is the E-sensor8 expansion module and it has 8 RJ-45 Intelligent sensor ports just like the ports on the back of…
Can the E-opto16 dry contact expansion modules be configured for inputs and outputs and how much voltage can I apply to these? Does the opto? mean opto isolated?
The E-opto16 dry contact expansion modules can only be used as inputs, just like the extra dry contact inputs on the secuirtyProbe8-X20. Yes, the opto? in the product name means…
Can the expansion modules be daisy chained together, if so how many expansion modules can be connected to a single securityProbe 5E?
Yes, the expansion modules can be daisy chained together using the RJ-45 input and output ports with normal CAT5 Ethernet cable. There really is no limitation to the amount of…
If I suspect I have a bad securityProbe, how long is the warranty and what should I do?
Unless you purchased and extended warranty, this period is fiv years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the…
What is the default IP address of the device when it is shipped from the factory?
The default IP assigned at the factory is: 192.168.0.100 The device is not hooked up For more tips on IP addresses also see ?Trouble Shooting?
What if my securityProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement securityProbe?
securityProbe warranty expired. Discount for replacement? Yes, a new replacement unit can normally be provided by AKCP at the cost price of the unit if your warranty has expired. Please…
Can I use the default IP of the securityProbe to access the web interface and later assign the desired IP?
Yes, you can access the web interface by entering the IP 192.168.0.100 in your browser. For more tips on IP addresses also see ?Trouble Shooting?
Why am I unable to set the IP to the device using the IPSet utility provided in the help CD?
The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device is not hooked up properly with the LAN/network/Patch cable. Check the…
