SecurityProbe Series Knowledge Base
SecurityProbe Series Knowledge Basecopyright Notices
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How do I configure my securityProbe8-X20 extra dry contacts as opto isolated?
This diagram below is showing you the jumper setting for setting up your dry contact inputs to the opto-isolated setting.
The securityProbe device is not able to send SNMP Traps. What is my problem?
AKCP securityProbe not sending SNMP traps. The destination SNMP TRAP IP is not set the TRAP settings. The community entered is wrong. The firewall is blocking the SNMP TRAP traffic….
I have HP OpenView, but I’m not able to receive the Traps. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address…
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
My AKCP device not sending alerts. This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status”…
Can I use version 400(x) firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports?
Can I use version 400x firmware on the securityProbe box (previous generation hardware that does not have the 4 expansion ports? Yes, all new firmware that supports the new hardware…
My new securityProbe 5E is running version 385i firmware that does not support the new expansion modules, so I want to migrate to the new firmware that does. Will I lose all my sensor settings if I migrate to the new firmware version 400(x) on the securityProbe?
Loose settings on securityProbe device if update the firmware? No, as long as you leave the sensors connected to the 8 RJ-45 Intelligent sensor ports when migrating to the newer…
What are the differences between the previous generation securityProbe and the new 5th generation securityProbe 5E?
The new securityProbe 5E has all the functionality of the previous generation secuurityProbe, but is faster and expandable. This is what the 4 RJ-45 expansion ports on the front of…
You mention this serial to USB adapter in the last FAQ, what type of adapter should I buy? In other words, what chipset should this adapter have so I can be sure it will work with the new securityProbe 5E and my older serial modems?
Many types of these adapters should work. However, we specifically tested two types of these and found that the models that have these two chipsets pl-2303 and FT232BM worked, so…
I noticed the new securityProbe5E has a jumper in the back, what is this used for?
AKCP securityProbe5E Modbus Jumper – what is it for? That jumper is a 120 ohm switch, as in some cases of Modbus integration 120 ohms is needed on the RS485…
I see that my new securityProbe5E is expandable using these four expansion ports on the front of the unit and these new expansion modules? What types of modules are available?
We offer two types of expansion modules. The first is the E-sensor8 expansion module and it has 8 RJ-45 Intelligent sensor ports just like the ports on the back of…
Can the E-opto16 dry contact expansion modules be configured for inputs and outputs and how much voltage can I apply to these? Does the opto? mean opto isolated?
The E-opto16 dry contact expansion modules can only be used as inputs, just like the extra dry contact inputs on the secuirtyProbe8-X20. Yes, the opto? in the product name means…
Can the expansion modules be daisy chained together, if so how many expansion modules can be connected to a single securityProbe 5E?
Yes, the expansion modules can be daisy chained together using the RJ-45 input and output ports with normal CAT5 Ethernet cable. There really is no limitation to the amount of…
How far can I extend the expansion modules using the CAT5 cable? Is the total run length from the base units or is it between the expansion modules and what is the data transfer rate?
The maximum run length of the expansion modules is 1000 feet. This is not the total run length. This is between the base unit and the expansion modules, or from…
Can I reset my securityProbe 5E back to the factory default settings? If so, how is this done?
Yes, you can reset the securityProbe 5E back to the factory defaults by clicking on the “Clear All User Data and Restore Original Settings” button from the Settings tab >>…
Where can I find the MAC address of the securityProbe?
The MAC address of the device can be found on the bottom cover of the device On the web interface under Network page When using IPSet in Automatically Get MAC…
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is…
Where can I find the mib file for the device?
The mib file for the device can be found in the help CD, under the directory: akcp_utilitiesmib You can also download the mib files from our web site after logging…
Are there different mib files for each securityProbe, or are they the same for all products?
Yes, there are two different mib files, one for the sensorProbe line of products and one for the securityProbe line of products
I cannot login to the device. What could be my problem?
The password entered is wrong. The password has been changed by another user Try logging is as Administrator and using public as the password
