Yes, you can use our free utility called ?probeManager? to update multiple AKCP units that are connected to your network simultaneously. If you not sure how to use the probeManager … Read More
How do I reset my unit back to the factory default settings?
Yes, you can. You can reset the unit using our utility called “configure”, which you can download from our website by logging in with your units MAC ID here: https://www.akcp.com/support-center/customer-login/ Please … Read More
I have a problem with my unit, is there a way I can reset my sensorProbe back to the factor default settings?
Yes, you can use our free utility called ?configure? to reset the unit back to the factory default settings. If you do not have the Product CD any longer, you … Read More
Can I configure any of my extra dry contacts on my sensorProbe8-X20 to be both inputs and Outputs?
No, the 20 extra dry contacts on the sensorProbe8-X20 can only be configured as ?inputs?. The single dry contact Intelligent RJ-45 sensor and the IO-digital8 dry contact sensor can be … Read More
If I suspect I have a bad sensorProbe, how long is the warranty and what should I do?
Unless you purchased an extended warranty, this period is five years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
How much voltage and current can be applied to my sensorProbe8-X20 dry contact inputs?
Maximum voltage on sensorProbe8-X20 dry contact input? You can input up to 5VDC to the 20 extra dry contact inputs or up to 30VDC if these are configured in the … Read More
What if my sensorProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement sensorProbe?
Yes, AKCP offers a lifetime 50% discount off the current list price of the sensorProbe for out of warranty units, if you wish to purchase a replacement. Please contact the … Read More
How do I know if my sensorProbe2, or sensorProbe8 is still working and has a network connection?
How to check sensorProbe still working? You can set the “Keep Alive” feature on the sensorProbe2/8 to send SNMP traps and adjust the interval in which to resend these. This … Read More
What is the maximum voltage I can input to the extra dry contacts on the sensorProbe8-X20?
You can input up to 30 Volts DC to the extra dry contacts, as long as you have them configured as opto isolated. See Question #1 in the “How Do … Read More
My sensorProbe8-X20 has the 20 extra dry contacts, can I configure these as inputs and outputs?
You can generate an output (0VDC/5VDC) using a dry contact sensor on the both the sensorProbe2 and sensorProbe8 on an alarm state, however this is done using one of the … Read More
