I am using Microsoft Exchange Server and I cannot seem to send email alerts, what could be my problem?
Microsoft exchange server email alerts. The sensorProbes only supports basic authentication. Exchange by default when a connecter is set up uses TLS, then basic. You have to uncheck this option.
The sensorProbe device is not able to send SNMP Traps. What is my problem?
My AKCP device is not able to send SNMP Traps, despite being configured to do so. The destination SNMP TRAP IP is not set the TRAP settings. The community entered … Read More
I have HP OpenView, but I’m not able to receive the Traps. What is my problem?
For changing the Traps to HP OpenView style, you need to send an SNMP command to the device given below: snmpset .1.3.6.1.4.1.3854.1.2.2.1.60.0 i X Where IP is the IP address … Read More
My sensor readings show that the it should be in a warning state, but I am not getting any alerts. I also noticed another thing that is very strange. I have a temperature sensor connected and it seems to be reading the correct temperature, but why is the temperature in warning status when the temperature reading is within my normal threshold range that I have setup in the web interface?
This most likely due to either your “Rearm” settings, or your “Continuous Time for Sensor to be in new Status before accepting new Status?”settings. You can check these settings in … Read More
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings to access the web interface. You have updated the micro code … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Cannot Get Mega Model? What is the problem?
Please use the version of IPSet that was downloaded/included in the version of firmware you are updating to.
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Incorrect Zip File Version. What could be the problem?
You are browsing to the compressed file that contains the IPSet, firmware file (compressed) and this text file. You need to browse to the compressed file that has only the … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message “cannot get firmware version” in the IPSet utility. What could be the problem?
You will need to update the firmware in one or two steps depending on how old the firmware version is you are currently running on your unit. Please download and … Read More