The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device is not hooked up properly with the LAN/network/Patch cable. Check the … Read More
Is there some way I can find out the IP address of my unit?
Yes, you can simply press the red reset button on the back of the unit once and the unit will announce the IP address through the speaker.
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
You can ping the device but no web interface is loading. The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings … Read More
Where can I find the MAC address of the securityProbe?
The MAC address of the device can be found on the bottom cover of the device On the web interface under Network page When using IPSet in Automatically Get MAC … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
Where can I find the mib file for the device?
The mib file for the device can be found in the help CD, under the directory: akcp_utilitiesmib You can also download the mib files from our web site after logging … Read More
Are there different mib files for each securityProbe, or are they the same for all products?
Yes, there are two different mib files, one for the sensorProbe line of products and one for the securityProbe line of products
I cannot login to the device. What could be my problem?
The password entered is wrong. The password has been changed by another user Try logging is as Administrator and using public as the password
If I cannot remember my securityProbe password, what can I do?
You need to contact the AKCP Support Team at [email protected] providing your devices MAC ID. See Question #3 above The AKCP Support Team will provide you with an Administrator password, … Read More
I am not able to change any settings in the securityProbe. What could be my problem?
You have logged into the device as a user. Only an administrator can make changes to the settings
