Yes, the following step will help setting up the IP address: The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device … Read More
What is the maximum run length of the wire when connecting a device up to the extra dry contact inputs on my sensorProbe8-X20?
The maximum dry contact wire length really depends on what is connected to the extra dry contact inputs on the unit, so please check with the AKCP support team for … Read More
If the IPSet fails, is there any other method of assigning the IP Address?
IPSet fails is there another way to configure te IP address? Find out the IP address of your network adapter by entering the command “ipconfig” at the command prompt. In … Read More
Is it possible to send SMS alerts using my sensorProbe?
The sensor probe units only send SNMP traps, or email alerts. However, you can use a third party SMS gateway running on a PC to send these alerts. An e-mail … Read More
I have both the sensorProbe2 and sensorProbe8 units and I recently noticed there is only one firmware update file now. Can I use this compressed file for updating both types of sensorProbes?
Yes, what we did was update the firmware code so that all sensorProbe devices (SP2/8/8-X20) will use the same main firmware update file. Now you will just download a single … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Cannot Get Mega Model? What is the problem?
Please use the version of IPSet that was downloaded/included in the version of firmware you are updating to.
Can I configure any of my extra dry contacts on my sensorProbe8-X20 to be both inputs and Outputs?
No, the 20 extra dry contacts on the sensorProbe8-X20 can only be configured as ?inputs?. The single dry contact Intelligent RJ-45 sensor and the IO-digital8 dry contact sensor can be … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message Incorrect Zip File Version. What could be the problem?
You are browsing to the compressed file that contains the IPSet, firmware file (compressed) and this text file. You need to browse to the compressed file that has only the … Read More
I am trying to run the firmware update on my sensorProbe, but am receiving the error message “cannot get firmware version” in the IPSet utility. What could be the problem?
You will need to update the firmware in one or two steps depending on how old the firmware version is you are currently running on your unit. Please download and … Read More
Why does my sensorProbe2/8 show a different password screen after I upgraded my firmware and how do I set my web interface login passwords?
The User web interface login password is the same as the SNMPget community and the Admin is the same as the SNMPsetget community string. This is the default on the … Read More
