If the securityProbe hangs during a firmware update, follow these trouble shooting steps below: Unplug all sensors and the Ethernet network cable Boot the system, it will boot into safe … Read More
If I suspect I have a bad securityProbe, how long is the warranty and what should I do?
Unless you purchased and extended warranty, this period is fiv years after the purchase date. The RMA process begins with you contacting AKCPs Support Team, who will determine if the … Read More
What is the default IP address of the device when it is shipped from the factory?
The default IP assigned at the factory is: 192.168.0.100 The device is not hooked up For more tips on IP addresses also see ?Trouble Shooting?
What if my securityProbe is not covered under my warranty plan any longer? Will AKCP offer me a discount if I want to purchase a replacement securityProbe?
securityProbe warranty expired. Discount for replacement? Yes, a new replacement unit can normally be provided by AKCP at the cost price of the unit if your warranty has expired. Please … Read More
Can I use the default IP of the securityProbe to access the web interface and later assign the desired IP?
Yes, you can access the web interface by entering the IP 192.168.0.100 in your browser. For more tips on IP addresses also see ?Trouble Shooting?
Why am I unable to set the IP to the device using the IPSet utility provided in the help CD?
The power to the sensorProbe may be lost. Check the red LED. It should be steadily lit. The device is not hooked up properly with the LAN/network/Patch cable. Check the … Read More
Is there some way I can find out the IP address of my unit?
Yes, you can simply press the red reset button on the back of the unit once and the unit will announce the IP address through the speaker.
I am able to ping the device IP, but I am not getting the web interface when I enter the IP in the browser. What is my problem?
You can ping the device but no web interface is loading. The proxy settings of the browser may be preventing the access to the device. Please disable the proxy settings … Read More
Where can I find the MAC address of the securityProbe?
The MAC address of the device can be found on the bottom cover of the device On the web interface under Network page When using IPSet in Automatically Get MAC … Read More
The device will not send email alerts successfully. What could be my problem?
The SMTP server is entered is wrong. The send mail option is not enabled in the Mail settings page. The timeout period entered is too low. The gateway IP is … Read More
